At Dunesi, we strive to deliver an exceptional shopping experience from browsing to delivery. This Shipping Policy covers our practices and procedures pertaining to orders processed online and aligns with our previous shipping policies and legal requirements.
1. Processing Time:
All orders received are processed the following day. Please note that delays may occur during high volume periods, holidays or due to unforeseen circumstances, for which we will strive to notify you.
2. Domestic Shipping (Within UAE):
We aim to provide fast and reliable shipping across the UAE. For Dubai deliveries, orders are shipped and delivered the next day after processing. For deliveries outside of Dubai, we use a local courier service and orders are typically delivered on the following weekday after processing.
3. International Shipping:
We are expanding our services to deliver internationally. Specific information regarding shipping destinations, delivery timeframes, and costs will be updated once the service is available.
4. Shipping Costs:
Shipping costs vary depending on the size, weight, and destination of the package. All shipping costs will be clearly displayed at checkout before the final payment is made.
5. Customs, Duties, and Taxes:
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes during checkout and cannot predict what your particular charges may be.
6. Tracking Your Order:
Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Dunesi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
8. Changes to Shipping Policy:
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Please note: By using our website and making online purchases, you agree to our Shipping Policy and its terms.