FAQs

Where are your products made?

All our products are lovingly hand-crafted by our resident team of experienced UAE based tailors.

How can I contact you?

We would love to hear from you regarding questions, wholesale inquiries or feedback on our collection. Please see the contact details below. 

hello@dunesi.com

Managing Director Hanne Ripsaluoma: +971 50 152 5889

Who are your retailers?

We work with a great - and growing - group of retail partners, and you will find select Dunesi boutique resort wear and accessories at the following retail locations around the world:

Dubai, UAE:

Dive n' Surf

SummerSoul at Drift Beach Dubai

SummerSoul at Anantara Palm Jumeirah, Dubai

Shaymartian

Urbanist

 

Maldives:

Jumeirah Vittaveli

Taj Exotica

Ozen

 

Finland:

Cafelatte Lifestyle (during the summer season)

 

Sweden:

Grand Hotel Stockholm

 

How can I become a Dunesi retailer?

We would love to connect with like-minded retail partners around the world, so please drop us a line at hello@dunesi.com and we can explore the opportunities together.

 

I'm in love with something that is out of stock. What can I do?

As our prints are all limited edition we won't restock the same dress in the same fabric, but would be more than happy to check whether any of our local retailers have the item. Please send us an email on hello@dunesi.com and we will do our best to help!

 

How do your sizes compare internationally?

Please see below a conversion of our sizes:

I'm not sure which size or print I should order...

If you are based in Dubai, we offer a Try Before You Buy service where we deliver a selection of Dunesi sizes/styles to your home or office for you to try on. You buy the ones you like and return the rest. Please contact us at hello@dunesi.com to arrange a Try Before You Buy delivery. 



How long will it take to receive my order?

We know you can't wait to get your hands on your next Dunesi piece, so all orders are shipped on the same business day that you placed the order.

If you are in Dubai, then this means your order will be delivered within 5 hours by QuickUp courier company (for orders placed Saturday-Thursday 8 am-6 pm).

For international deliveries we use DHL Express ensuring you receive your items as soon as possible.

 

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately on hello@dunesi.com or +971 50 1525889.



How much will shipping cost?

We take satisfaction in providing our customers with fast and reliable shipping worldwide. Please see below the costs in UAE dirhams:

Dubai: Free delivery

UAE: AED 30 in the UAE outside Dubai

Middle East: AED 65

Europe: AED 60

USA: AED 150

Rest of the world: AED 150