Terms and Conditions
Terms and Conditions:
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
www.dunesi.com will not deal or provide any products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
We accept payments online using Visa and MasterCard credit/debit card in AED.
All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.
Our aim is to make sure anything that you order from Dunesi is delivered to you with a quick, helpful and hassle-free service.
We ship worldwide, although due to recent regulations, we are not able to deliver to Qatar. Our shipping partner is DHL Express Worldwide.
We will send you an email as soon as your item has been shipped with a Tracking Number so that you can track your order.
We offer a free delivery in Dubai. Our aim is to have the product(s) with you within 5 hours from the order if it is received by us not later than 6 pm on weekdays (Sat-Thurs). Otherwise the delivery will be made on the next weekday.
UAE outside Dubai deliveries
For the UAE we use a local courier and the order is shipped on the day we receive the order and usually delivered on the next weekday (Sat-Thurs).
Refund and Cancellation Policy:
If you are not 100% satisfied with your purchase we offer either an exchange or refund within 7 days of purchase. Returned items must be in the same condition as when you received them.
Refunds will be done only through the Original Mode of Payment. Shipping costs are not refundable.
Please note that whilst Dunesi ships internationally, customs duties, taxes and charges vary by country and we are not liable for any other fees incurred with international shipping. If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply. All international sales are final. No returns, exchanges or exceptions will be permitted.